60-Day Returns Policy | Chiputt Putting Mat Guarantee
Satisfaction Guaranteed - 60-Day Returns
At Chiputt™, we want you to love your purchase! If for any reason you're not satisfied, we offer a 60-day return policy. This means you have 60 days after receiving your item to request a return.
We stand behind the quality of our tour-grade putting mats and want every customer to be completely satisfied with their Chiputt experience.
Return Eligibility Requirements
To be eligible for a return, your item must meet these conditions:
Product Condition:
- Item must be in the same condition as when you received it
- Unworn or unused, with original packaging
- All accessories and components included
Documentation Required:
- Receipt or proof of purchase is required
- Order number for faster processing
Time Limit:
- Returns must be initiated within 60 days of delivery
- Late return requests may not be accepted
How to Start Your Return
Simple 3-Step Return Process:
Step 1: Contact Us First
- Email: up-and-down@thechiputt.com
- Contact Page: https://thechiputt.com/pages/contact-chiputt
- Live Chat: Use the chat box on bottom right corner
- Response Time: Within 8 hours
Step 2: Return Approval
- Once your return is approved, we'll provide you with a return shipping label
- Detailed instructions on how and where to send your package will be included
- Important: Items returned without prior approval will not be accepted
Step 3: Package and Ship
- Follow our packaging guidelines (provided after approval )
- Use the prepaid return label we provide
- Track your return shipment for peace of mind
Return Shipping Information
Shipping Costs for Returns:
Free Return Shipping:
- If the product is defective or damaged
- If the wrong item was sent
- We cover return shipping costs entirely
Customer Responsibility:
- If the product is non-defective (change of mind, sizing, etc.)
- Return shipping cost will be deducted from the refund
- We provide prepaid labels for convenience
International Returns:
- Return shipping address provided during the return process
- Costs vary by location - we'll provide exact details
- We work to minimize return costs for international customers
Important Return Guidelines
Packaging Requirements:
- Package items carefully to avoid damage during transit
- Use original packaging
- Damaged items due to improper packaging will have damage costs deducted from refund
- Include all original accessories and documentation
Processing Timeline:
- Return processing: 5-7 business days after we receive your item
- Refund processing: 3-5 business days to original payment method
- Total timeline: 8-12 business days from when we receive your return
Refund Method:
- Refunds processed to original payment method
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfers: 5-7 business days
Refund Amount:
- Purchase price for defective/wrong items
- Purchase price minus return shipping for non-defective returns
- Original shipping costs are non-refundable (unless item was defective)
Refund Confirmation:
- Email confirmation sent when refund is processed
- Tracking information provided for your records
Damages and Quality Issues
Immediate Action Required:
Please inspect your order upon receipt and contact us immediately if:
- Your item is defective or damaged
- You received the wrong item
Our Response:
- We'll evaluate the issue promptly and work to resolve it
- Refund or replacement provided for defective items
- Photo documentation may be requested for quality control
Contact Information:
- Email: up-and-down@thechiputt.com
- Contact Page: https://thechiputt.com/pages/contact-chiputt
- Live Chat: Use the chat box on bottom right corner
- Response Time: Within 8 hours
Non-Returnable Items
Certain items cannot be returned:
Exceptions Include:
- Special orders or custom modifications
- Personalized items with custom engraving
- Items damaged by misuse or normal wear and tear
- Items returned after 60-day period
Questions About Eligibility:
If you're unsure whether your item qualifies for return, contact our customer service team. We're here to help clarify our return policy and find solutions.
Refund Processing
How Refunds Work:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Customer Satisfaction Commitment
Our Promise to You:
Quality Assurance:
- Every Chiputt mat undergoes quality testing
- Tour-grade materials built to last
- Rigorous quality control standards
Customer Support:
- Dedicated customer service team
- Fast response times (within 8 hours )
- Personal attention to every return request
Continuous Improvement:
- Customer feedback helps us improve
- Return data helps us maintain quality standards
- Your satisfaction is our priority
Contact Information
Need Help with Your Return?
Primary Contact:
- Email: up-and-down@thechiputt.com
- Subject Line: "Return Request - [Your Order Number]"
Alternative Contact Methods:
- Contact Page: https://thechiputt.com/pages/contact-chiputt
- Live Chat: Available on bottom right corner of website
Information to Include:
- Your order number
- Reason for return
- Photos (if applicable for damage/defect claims )
- Preferred resolution (refund/exchange)
Response Time:
- Standard inquiries: Within 8 hours
- Urgent issues: Same day response
- Weekend inquiries: Response by next business day
Return Policy Updates
This return policy was last updated in June 2025. We reserve the right to update this policy as needed, with changes effective immediately upon posting.
For the most current version of our return policy, please visit this page or contact our customer service team.
Questions? We're here to help make your return experience as smooth as possible. Contact us anytime at up-and-down@thechiputt.com. 🏌️♂️