If you are a consumer resident in the European Union or the European Economic Area (EEA), you have a statutory right to withdraw from your purchase within 14 days, in addition to our voluntary 60-day return policy. This page explains that right and how to exercise it.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. Where your order is delivered in several parts, the period runs from the day you receive the last item.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement:

• By email: up-and-down@thechiputt.com
• Or by completing the model withdrawal form below and sending it to that email address.

You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract. Copy the text below, fill in your details, and email it to up-and-down@thechiputt.com.)